AI Voice Agent for Insurance, Claims & Policy Servicing
Quote, bind, claim — without a human in the routine.
Floo AI helps insurance carriers, brokers, MGAs and agencies automate routine inbound and outbound calls across quote intake, First Notice of Loss, claims support, policy servicing, renewals and customer service.
AI voice agents collect information, answer approved policy questions, route claims and service requests, schedule callbacks and transfer more complex conversations to producers, adjusters or service teams.
FNOL
Voice-First FNOL Capture
<3 min
Average Quote Intake
24/7
Insurance Call Coverage
Performance figures are based on selected Floo workflows and may vary by product line, call flow and integration.
How AI Insurance Calls Work
How an AI Insurance Quote Call Works
From inbound quote to producer, in minutes.
Understand the Insurance Request
Product + caller intent
Identify the insurance product (auto, home, life, commercial), caller intent and basic reason for the inquiry — including policy change or renewal.
Collect Quote Information
Approved intake questions
Ask the approved intake questions required for the selected insurance product and capture the caller's responses — contact, risk details, coverage needs, vehicle/property/business information and current policy details.
Check Eligibility or Routing Rules
Configured prequalification
Floo can apply configured prequalification and routing rules before sending the intake to an insurance professional.
Route to a Producer or Next Workflow
Handoff + callback
Send the completed intake to the appropriate producer, agent or underwriting workflow and schedule a callback or transfer the conversation when required.
What it does
Insurance AI Voice Agent Features
Built for the call, not the demo.
AI Insurance Quote Intake
Handle new insurance inquiries 24/7 and collect the information producers or underwriting teams need before a human takes over. Configure different intake flows for auto, home, life and commercial insurance.
- Auto / home / life / commercial flows
- AMS and CRM integration
- Configured eligibility rules
AI Claims Intake & First Notice of Loss
Let policyholders report a loss by phone at any time. Floo can capture First Notice of Loss information, collect structured incident details, provide approved next-step instructions and route the claim into the configured adjuster or claims workflow.
- Voice-first FNOL
- Adjuster routing
- Multilingual support
- High-stress call handling
AI Policy Servicing
Handle common policy-service calls such as payment questions, renewal inquiries, ID-card requests and approved policy-change intake while routing requests that need licensed or specialist review.
- Carrier/API retrieval
- Renewal campaigns
- Authenticated requests
Use cases
Insurance AI Voice Agent Use Cases
AI Voice Agent for Insurance Brokers
Capture after-hours quote requests, collect the required intake information and schedule a producer callback without losing prospects because the office is closed.
Outcome
Reduce missed opportunities from after-hours quote inquiries.
AI Claims Agent for Insurance Carriers
Provide 24/7 FNOL intake, capture structured loss information and route the claim into the correct claims workflow.
Outcome
After-hours claims land in the right queue instead of a voicemail box.
AI Renewal Calls for MGAs
Run outbound renewal campaigns across large policyholder lists, capture renewal intent and route customers who need changes or agent assistance.
Outcome
Renewal teams focus only on the policyholders that need human help.
FAQ