AI Receptionist for 24/7 Business Calls
The receptionist that never misses a call.
Floo AI acts as a virtual receptionist for your business phone line, answering inbound calls 24/7, understanding why each caller is contacting you and completing the appropriate next step.
Route callers to the right person, take and summarize messages, book appointments, qualify new leads and transfer high-priority conversations to your team without making every caller wait for a human receptionist.
24/7
AI Receptionist Coverage · 20+ Languages
Always-On
Call Answering
<5s
Average Answer Time
How AI Receptionists Work
How an AI Receptionist Handles a Business Call
Branded greeting to right-person handoff, every time.
Floo answers the incoming call, understands the caller's request and decides whether to route the call, take a message, book an appointment or complete another configured workflow.
Answer With Your Business Greeting
Company name + custom voice
Floo answers the main business line using your company name, chosen voice and configured greeting.
Understand Who or What the Caller Needs
Employee, department, service
The AI receptionist identifies whether the caller needs a specific employee, department, appointment, service, message or new-business conversation.
Route, Book or Take a Message
Transfer, schedule, capture
Based on the request and team availability, Floo can transfer the caller, schedule an appointment or capture a complete message.
Notify the Right Person
Email / SMS / Slack
Send the message, call summary or follow-up request to the correct employee through email, SMS, Slack or another connected workflow.
What it does
AI Receptionist Features
Built for the call, not the demo.
AI Receptionist Call Routing
Floo understands whether the caller needs a specific employee, department or service and routes the call based on intent and your configured availability rules.
- Intent-based routing
- Warm transfer
- Team availability rules
AI Message Taking & Call Transcription
When nobody is available, Floo captures the caller's complete message, transcribes the conversation, creates a concise summary and sends it to the appropriate person.
- Voice/text capture
- Slack
- SMS
- Priority flagging
Appointment Booking & Lead Qualification
Floo can identify new-business inquiries, collect qualification information and book appointments directly into the appropriate calendar without making the caller wait for a callback.
- Calendar integration
- Inbound lead qualification
- Live sales transfer
Use cases
AI Receptionist Use Cases
AI Receptionist for Medical Clinics
Answer routine patient calls, book appointments, provide approved office information and route clinical or sensitive conversations to staff.
Outcome
Front desk stays focused on in-person patients instead of answering every routine call.
AI Receptionist for Law Firms
Answer new-client and existing-client calls, collect matter-type information, capture contact details and schedule an intake consultation. Floo collects information needed for the firm's conflict-check process rather than performing the check itself.
Outcome
Every intake call reaches the right attorney with the information already collected.
AI Receptionist for Agencies & Consulting Firms
Route existing clients to the correct person while qualifying new-business inquiries and booking discovery calls.
Outcome
New-business inquiries reach a partner even when the team is in client work.
FAQ