Hand off to humans, the moment it matters.
Floo decides on every call when AI is enough — and when a human needs to take over. Warm transfers, conditional rules, and full context handoff in under a second.
<800ms
Handoff latency
100%
Context passed to human
30+
Languages supported
AI agent → human
Watch a transfer happen, in milliseconds.
Sentiment, intent, account, history, decision — every signal Floo detects flows to the human before they say hello.
Floo AI Agent
On call · 02:47
LISTENING + DETECTING› sending sentiment
› sending intent + account
› sending decision
Anna · Specialist
Ready · full context
<800ms
Average handoff latency
Caller never repeats herself.
When AI escalates, every byte of context lands on the human's screen before they say hello.
100% transcript pinned
Full conversation, scrollable on the agent's screen
Detected signals delivered
Sentiment · Intent · Account · History
5-second whisper brief
Agent hears the summary before connect
Auto CRM update
HubSpot · Salesforce · custom API
What it does
Built for the call, not the demo.
Intent-based routing
Configure rules in plain English. Floo decides who picks up — sales, billing, escalation, or a specialist — based on what the caller actually wants.
- Plain-language routing rules
- Conditional logic (caller value, intent, sentiment)
- Round-robin, skills-based, or priority queues
Warm or cold transfers
Warm transfers brief the human in real time — they hear a 5-second summary before the caller is connected. Cold transfers route silently for high-volume teams.
- Whisper handoff to agent before connect
- Full transcript pinned to the agent's screen
- Caller never repeats themselves
Full context handoff
When a human takes over, they don't start from zero. The conversation transcript, intent, sentiment trend, and detected entities (name, account, order) land in their CRM the moment the call connects.
- Live transcript streaming
- Sentiment + intent flags
- CRM auto-update (HubSpot, Salesforce, native API)
Routing built on 500K monthly real-world calls.
Floo's transfer rules aren't generic templates — they're trained on the call patterns VLMS Global's lead-gen team has handled across VMR, MRI, and Valiant LifeCare for years. We know which calls a human must pick up. And which ones AI handles better.
Pattern library from 5 active B2B brands
Industry-specific escalation playbooks for healthcare, market research, finance
Continuous learning from your real call data, never aggregated with other tenants
Use cases
Where teams put this to work.
Healthcare (Valiant LifeCare pattern)
Patient calls about a medication dose. Floo handles refills and FAQs, transfers to a nurse only when symptoms suggest urgency.
Outcome
82% of calls fully handled by AI. The remaining 18% reach a clinician with full symptom history.
B2B Sales (VLMS Global pattern)
Inbound demo request. Floo qualifies BANT, answers product questions, transfers only enterprise-fit leads to a senior AE.
Outcome
AE calendars freed of unqualified meetings. Win rate up because every transferred call is sales-ready.
Market Research (VMR pattern)
Analyst inquiry on a published report. Floo answers from the report, escalates to a research analyst for custom data requests.
Outcome
Analysts spend time on premium custom work, not repeating published findings.