Voice AI that clinics can actually deploy.
HIPAA-aligned data handling, clinical-aware escalation rules, and appointment booking battle-tested inside Valiant LifeCare. Floo is healthcare-ready out of the box.
HIPAA
Aligned data handling and BAA available
82%
Calls auto-handled at Valiant clinics
−28%
No-show rate after deployment
What it does
Built for the call, not the demo.
Patient appointment booking
Schedule, reschedule, and confirm appointments live on the call. Sync with your EMR or scheduling system. Send automated reminders 24h and 1h before.
- EMR + scheduling system integration
- SMS + voice reminders
- Multi-language patient support
Triage and escalation
Configurable rules decide when AI handles a call and when a clinician must take over. Floo escalates the moment a symptom or context flag matches your protocol.
- Symptom-based escalation rules
- Full transcript pinned to clinician's screen
- Audit trail for every escalation decision
Refills, billing, and FAQs
Patients call about routine items — refill requests, billing questions, lab result FAQs. Floo handles the volume so your front desk focuses on patient care.
- Prescription refill request capture
- Billing FAQ resolution
- Lab result intake routing
Battle-tested at Valiant LifeCare.
Valiant LifeCare — a sister brand inside VLMS Group — uses Floo in their clinics every day. We didn't build healthcare features for marketing; we built them to keep our own clinics running.
Clinical escalation playbooks refined across thousands of patient calls
HIPAA-aligned data handling with BAA available on Enterprise
Multilingual support for diverse patient populations
Continuous learning from real clinical conversations, never aggregated
Use cases
Where teams put this to work.
Multi-location clinics
Patient calls main number. Floo checks the right doctor's calendar at the right location, books the slot, sends the reminder.
Outcome
Front desk reclaimed 20+ hours per location per week.
Specialty practices
New-patient inquiry. Floo qualifies insurance acceptance, captures intake info, and books a consult — all without a human.
Outcome
Lead-to-first-visit time dropped from 4 days to under an hour.
Home health / Telemed
Recall campaign for annual screenings. Floo dials 1,500 patients overnight, books appointments live, escalates medically complex calls.
Outcome
Recall completion rate doubled. Front-desk burden zero.