Bookings, changes, and guest care — at voice speed.
Hotels, airlines, OTAs, and tour operators run on real-time decisions. Floo handles the bookings, the disruption rebooking, and the guest-care that defines a brand.
30+
Languages for global guest base
24/7
Booking and rebooking coverage
Live
PMS, GDS, and inventory integration
What it does
Built for the call, not the demo.
Bookings and rate inquiries
Guests call to book. Floo quotes live rates, checks inventory, books the room, and emails the confirmation — in their language.
- PMS / GDS integration
- Real-time rate and availability
- Multilingual booking flows
Disruption and rebooking
Flight cancelled, weather event, overbooking — Floo absorbs the call surge, rebooks, and escalates to a human only when policy requires.
- Surge-proof concurrency
- Policy-aware rebooking
- Empathy-tuned voice for stressed travelers
Guest care and concierge
In-stay guest requests, restaurant reservations, local recommendations. Floo knows your hotel, your destination, your loyalty program.
- Loyalty-program-aware service
- Local-knowledge knowledge base
- Live transfer for special requests
Use cases
Where teams put this to work.
Hotel chain
Reservation call to a regional sales line. Floo routes to the right property, books the right room type, applies loyalty.
Outcome
Reservation team focused on group bookings, not single-room calls.
Airline / OTA
Weather event grounds 200 flights. Floo handles 90% of rebooking calls without a human, escalating only complex itineraries.
Outcome
Wait times collapsed. Loyalty restored.
Tour operator
Pre-trip questions, day-of changes, post-trip feedback. Floo covers all three across languages.
Outcome
Operations team scaled travel volume 3× with the same headcount.