Dispatch that runs itself.
Field-service teams burn hours dispatching jobs by phone. Floo automates intake, routing, and customer ETA updates — 24/7.
<60s
Job intake to dispatched tech
Live
ETA updates back to customer
24/7
After-hours dispatch coverage
What it does
Built for the call, not the demo.
Intake + qualification
Customer calls about a job. Floo captures the issue, urgency, address, and service-type — fully voice-driven.
- Triage by urgency and skill
- Service-area validation
- Photo/video request via SMS link
Tech routing + ETA
Match the job to the nearest available, qualified tech. Send the customer a real-time ETA.
- Field-service software integration
- Skill + region matching
- Real-time ETA + SMS confirm
Driver + tech check-in
Techs call in to confirm pickups, completions, and exceptions. Floo logs and dispatches the next.
- IVR + voice check-in flows
- Real-time TMS / FSM update
- Multi-language tech support
Use cases
Where teams put this to work.
HVAC / plumbing
After-hours emergency call. Floo triages urgency, dispatches the on-call tech, ETA to customer in under a minute.
Outcome
Captured emergency revenue that previously went to whoever picked up first.
Towing / roadside
Stranded driver calls. Floo locates them, dispatches the nearest unit, keeps the driver updated.
Outcome
Faster service, lower per-call dispatcher cost.
Last-mile delivery
Customer calls about missing package. Floo checks the route, calls the driver, updates the customer.
Outcome
Resolution time dropped from 30 min to under 5.