Tier-1 support, fully automated. Tier-2, fully prepped.
Floo handles the routine 80% of support calls and arms human agents with full context for the 20% that need a human touch.
80%
Tier-1 calls fully automated
<400ms
Knowledge base retrieval per query
100%
Source-cited answers (no hallucinations)
What it does
Built for the call, not the demo.
Knowledge-base answering
Connect your help center, product docs, or internal wiki. Floo retrieves the right answer in real time, citing the source.
- Drag-and-drop docs, URLs, databases
- Source-cited answers (no hallucinations)
- Confidence-scoring with fallback to human
Ticket triage and routing
Identify intent, capture the issue, route to the right queue with full transcript pinned.
- Native integrations: Zendesk, Intercom, Freshdesk, Salesforce
- Auto-create ticket on call end
- Sentiment-flagged escalation
After-hours and overflow
Never let a customer hit a closed-line voicemail. Floo covers nights, weekends, and surge volume.
- 24/7 voice availability
- Spike-proof concurrency
- Multilingual (30+ languages)
Use cases
Where teams put this to work.
SaaS support
Customer asks about a niche feature config. Floo cites the help article in under 400ms.
Outcome
Tier-1 fully automated. CSAT up because answers are fast.
DTC ecommerce
Order status, returns, product Q&A. Floo absorbs the volume, especially during peak.
Outcome
No call-center temp hires for Black Friday.
Healthcare front desk
Patient calls about appointments, refills, billing. Floo handles the routine, escalates clinical.
Outcome
Front desk reclaimed 20+ hours per week.