An entire call center, run by AI.
Inbound, outbound, support, sales — Floo is a complete call-center operation. Skills-based routing, live transfers, full QA, every language.
Inbound + Outbound
Both directions, one platform
100%
Calls QA-scored (no sampling)
30+
Languages, all in one console
What it does
Built for the call, not the demo.
Skills-based routing
Match every call to the right agent — AI or human — based on intent, language, account value, and live availability.
- Multi-skill queues
- Priority for high-value accounts
- Live agent + AI hybrid teams
Quality at 100%
Every call scored automatically against your QA rubric. No more sampling 5% — coach on facts, not anecdote.
- Custom QA rubric scoring
- Compliance flag detection
- Coaching insights and trends
Inbound + outbound, unified
Run support and sales operations on one platform with one set of analytics and one team console.
- Unified inbound + outbound queues
- Single dashboard for ops
- Cross-team handoff with context
Use cases
Where teams put this to work.
BPO / outsourced contact center
Service multiple clients across industries with one Floo tenant per client.
Outcome
Agent count cut while volume grew. Margin transformation.
Mid-market in-house operation
30-seat support team turning to AI for tier-1 + after-hours.
Outcome
Tier-1 fully automated. Remaining team upskilled to advisory roles.
Enterprise omni-channel
Voice, email, chat — all routed through Floo with consistent intent + tone.
Outcome
Customer experience consistent across every channel.