AI Call Center Software for Inbound & Outbound Calls
An entire call center, powered by AI.
Floo AI is an AI call center platform for automating inbound and outbound phone operations across customer support, sales, lead qualification and service workflows. AI voice agents handle routine conversations while skills-based routing and live transfer keep human agents available for calls that require judgment.
Run AI and human agents from one console with multilingual calling, automated QA scoring, call analytics, routing and unified inbound/outbound reporting.
Inbound + Outbound
Call Center Automation
Automated
QA Scoring on Every Configured Call
20+
Languages in One Call Center Platform
How AI Call Centers Work
How an AI Call Center Works
Inbound, outbound, routing and quality management in one platform.
Floo combines voice agents, human-agent routing and automated call-quality workflows so call-center teams can manage both customer-facing and outbound operations from one system.
Handle Inbound Customer Calls
Answer + route
AI voice agents answer incoming calls, identify why the customer is calling and either complete the routine workflow or route the call to a human team.
Run Outbound Call Campaigns
Sales, reminders, follow-ups
Use AI voice agents for sales, lead qualification, reminders, follow-ups and other configured outbound campaigns.
Route Calls to AI or Human Agents
Intent, language, skill, availability
Match calls based on intent, language, account value, issue type, skills and live availability.
Score Call Quality Automatically
Configured QA rubric
Evaluate configured calls against your QA rubric and capture trends, compliance flags and coaching opportunities.
What it does
AI Call Center Features
Built for the call, not the demo.
AI Call Center Skills-Based Routing
Route calls to the appropriate AI agent, human agent or queue based on caller intent, language, customer segment, issue type and live availability.
- Multi-skill queues
- Priority for high-value accounts
- AI + human hybrid teams
Automated Call Center QA
Score configured calls against your QA rubric instead of manually sampling a small percentage of conversations. Every configured call can be automatically scored.
- Custom QA rubric
- Compliance flag detection
- Coaching trends
Unified Inbound & Outbound Call Center
Run support and outbound sales operations from one platform with shared routing, analytics and call records.
- Unified queues
- Single ops dashboard
- Cross-team handoff
Use cases
AI Call Center Use Cases
AI Call Center for BPOs
Run separate AI voice workflows for different clients while keeping routing, knowledge and reporting appropriately segmented.
Outcome
AI automation can reduce repetitive call volume handled by human agents while allowing the operation to scale.
AI Call Center for Mid-Market Support Teams
Automate suitable Tier-1 and after-hours conversations while human agents focus on more complex support work.
Outcome
A large share of repeatable Tier-1 workflows can be automated depending on knowledge coverage and integration depth.
Enterprise AI Contact Center
Coordinate voice, email and web interactions with shared routing, knowledge and analytics across customer-facing teams.
Outcome
One routing and analytics layer across every customer-facing channel.
FAQ