An entire call center, run by AI.
Inbound, outbound, support, sales — Floo is a complete call-center operation. Skills-based routing, live transfers, full QA, every language.
Inbound + Outbound
Both directions, one platform
100%
Calls QA-scored (no sampling)
20+
Languages, all in one console
How a call center runs on Floo
Inbound + outbound + QA on every call. One platform.
Inbound
Customer calls
Outbound
Campaigns + SLAs
Skills routing
AI + human
100% QA scoring
Every call audited
What it does
Built for the call, not the demo.
Skills-based routing
Match every call to the right agent — AI or human — based on intent, language, account value, and live availability.
- Multi-skill queues
- Priority for high-value accounts
- Live agent + AI hybrid teams
Quality at 100%
Every call scored automatically against your QA rubric. No more sampling 5% — coach on facts, not anecdote.
- Custom QA rubric scoring
- Compliance flag detection
- Coaching insights and trends
Inbound + outbound, unified
Run support and sales operations on one platform with one set of analytics and one team console.
- Unified inbound + outbound queues
- Single dashboard for ops
- Cross-team handoff with context
Use cases
Where teams put this to work.
BPO / outsourced contact center
Service multiple clients across industries with one Floo tenant per client.
Outcome
Agent count cut while volume grew. Margin transformation.
Mid-market in-house operation
30-seat support team turning to AI for tier-1 + after-hours.
Outcome
Tier-1 fully automated. Remaining team upskilled to advisory roles.
Enterprise omni-channel
Voice, email, chat — all routed through Floo with consistent intent + tone.
Outcome
Customer experience consistent across every channel.
Build Your First AI Voice Agent
Create an AI voice agent for inbound calls, outbound campaigns, customer support, lead qualification or appointment booking and test your first conversation before going live.