Press 1 for AI that handles 1, 2, 3, and 4.
Calling insurance, government, or a vendor with a phone tree? Floo listens to the menu, navigates the options, and waits on hold — so your team doesn't.
100%
DTMF + voice menu support
Auto
Hold detection, hand off when human answers
0
Human time wasted on hold
Watch Floo traverse a phone tree
Press, hold, bridge — automated.
Insurance, government, vendor IVRs. We dial, listen, press the right keys, and wait through hold music. Your team only joins when a human picks up.
Capital Health Insurance · Claims line
Outbound to vendor IVR · navigated by Floo AI
IVR menu detected
“Press 1 for billing… 2 for claims… 3 for general… 0 for representative…”
- 1Billing
- 2Claims status✓ pressed
- 3General questions
- 0Speak to representative✓ pressed
Reach a claims rep about claim #ACME-4421-Q
DTMF: 2 → 0
Tone detection · keypress sent
Recognized voice + DTMF menu in 1.4s
Hold music detected
Position 7 in queue · est. 3 min
Floo stays silent · zero human time wasted
Bridged to your team
Claims rep · Sarah · live now
What it does
Built for the call, not the demo.
Listens, decides, presses
Floo understands voice menus and DTMF tones equally. Tell it your goal in plain English — 'reach a billing rep' — and it navigates the tree, pressing the right keys at the right time.
- Voice + DTMF menu detection
- Goal-driven traversal (you describe the outcome, not the path)
- Multi-step trees (3+ levels deep)
Hold-music recognition
Floo knows the difference between hold music, prompts, and humans. It waits silently on hold — even for 40+ minutes — and pings your team the moment a real person picks up.
- Audio-pattern detection for hold vs ring vs voice
- Push notification or call-bridge when human answers
- Cost: pennies per call instead of human hours
Logged, retried, automated
Every navigation step is logged. If a tree changes, Floo detects it and retries. Run thousands of these in parallel — claims chasing, vendor follow-ups, government filings.
- Full transcript of every keypress and prompt
- Auto-retry on disconnects or wrong-menu paths
- Parallel batch IVR navigation (no sequential waiting)
Use cases
Where teams put this to work.
Insurance / Healthcare billing
Clinic staff burns 3 hours a day chasing claim status across 8 insurance IVRs. Floo does it overnight.
Outcome
3 hours/day reclaimed per biller. Same workload, half the team.
Procurement / Vendor management
Buyer needs delivery status from 50 suppliers, each with a different IVR. Floo calls all 50 in parallel, logs the results.
Outcome
Daily status pulls now run as a scheduled job. No human keeps calling.
Government / Compliance
Quarterly filings require navigating a 6-step government IVR. Floo handles the whole tree with logged transcripts for audit.
Outcome
Compliance team eliminates one of their most-hated recurring tasks.