Press 1 for AI that handles 1, 2, 3, and 4.
Calling insurance, government, or a vendor with a phone tree? Floo listens to the menu, navigates the options, and waits on hold, so your team doesn't.
Capital Health · Claims
Outbound IVR · navigated by Floo
“Press 1 for billing… 2 for claims… 3 for general… 0 for representative…”
Menu detected
- 1Billing
- 2ClaimsPressed
- 3General
- 0Representative
Live nav steps
LiveMenu detected
“Press 1 for billing… 2 for claims…”
Pressed 2 · DTMF
Reached the claims queue
On hold · 04:18
Hold music recognised, waiting silently
Human pickup
Bridge to your team the moment they say hello
Pings your team the moment a human answers
100%
DTMF + voice menu support
Auto
Hold detection, hand off when human answers
0
Human time wasted on hold
What it does
Built for the call, not the demo.
Listens, decides, presses
Floo understands voice menus and DTMF tones equally. Tell it your goal in plain English (like 'reach a billing rep') and it navigates the tree, pressing the right keys at the right time.
- Voice + DTMF menu detection
- Goal-driven traversal (you describe the outcome, not the path)
- Multi-step trees (3+ levels deep)
Hold-music recognition
Floo knows the difference between hold music, prompts, and humans. It waits silently on hold (even for 40+ minutes) and pings your team the moment a real person picks up.
- Audio-pattern detection for hold vs ring vs voice
- Push notification or call-bridge when human answers
- Cost: pennies per call instead of human hours
Logged, retried, automated
Every navigation step is logged. If a tree changes, Floo detects it and retries. Run thousands of these in parallel: claims chasing, vendor follow-ups, government filings.
- Full transcript of every keypress and prompt
- Auto-retry on disconnects or wrong-menu paths
- Parallel batch IVR navigation (no sequential waiting)
Why teams are switching
Floo vs a human stuck on hold.
Same phone tree. Same destination. Wildly different cost when Floo presses the keys instead of your team.
Time spent on hold
30-90 min per call
0, Floo waits silently
Throughput
1 IVR navigated at a time
Hundreds in parallel
Cost per navigation
$15-40 in human time
Pennies per call
Menu memory
Human re-learns every tree
Cached + auto-retry on changes
Audit trail
Sticky notes & memory
Full transcript of every keypress
After-hours filings
Wait until morning
Run anytime, even at 3 AM
Mood damage
Soul-crushing on repeat
Nobody listens to hold music ever again
Use cases
Where teams put this to work.
Insurance / Healthcare billing
Clinic staff burns 3 hours a day chasing claim status across 8 insurance IVRs. Floo does it overnight.
Outcome
3 hours/day reclaimed per biller. Same workload, half the team.
Procurement / Vendor management
Buyer needs delivery status from 50 suppliers, each with a different IVR. Floo calls all 50 in parallel, logs the results.
Outcome
Daily status pulls now run as a scheduled job. No human keeps calling.
Government / Compliance
Quarterly filings require navigating a 6-step government IVR. Floo handles the whole tree with logged transcripts for audit.
Outcome
Compliance team eliminates one of their most-hated recurring tasks.
Hand the next phone tree to Floo - in 5 minutes.
Describe the goal in plain English. Drop in the number to dial. Floo handles the menu traversal, waits silently on hold, and pings your team the moment a human picks up.
No card. No setup call. First 100 minutes free.