AI IVR Navigation for Automated Phone Trees
Press 1 for AI that handles 1, 2, 3, and 4.
Floo AI voice agents automatically navigate IVR systems and phone trees on outbound calls. Tell the agent what you need, such as reaching claims, billing, or a customer service representative, and Floo listens to voice menus, sends DTMF inputs, follows multi-step prompts, waits on hold, and connects your team when a human answers.
Automate repetitive IVR calls for insurance claims, vendor follow-ups, government processes, billing inquiries, and other workflows that would otherwise leave employees waiting on hold.
Capital Health · Claims
Outbound IVR · navigated by Floo
“Press 1 for billing… 2 for claims… 3 for general… 0 for representative…”
Menu detected
- 1Billing
- 2ClaimsPressed
- 3General
- 0Representative
Live nav steps
LiveMenu detected
“Press 1 for billing… 2 for claims…”
Pressed 2 · DTMF
Reached the claims queue
On hold · 04:18
Hold music recognised, waiting silently
Human pickup
Bridge to your team the moment they say hello
Pings your team the moment a human answers
100%
DTMF + Voice IVR Navigation
Auto
Automatic Hold Detection & Human Handoff
0
Human Time Spent Waiting on Hold
How AI IVR navigation works
How AI IVR Navigation Works
Dial through any phone tree. Hand off when a human picks up.
Floo handles the entire IVR navigation workflow automatically. The AI voice agent places the outbound call, listens to menu prompts, chooses the correct path, sends DTMF inputs where required, waits through hold queues, and connects a human only when the destination is reached.
Place the Outbound IVR Call
Number + goal
Floo starts the call automatically using the phone number and goal configured for the workflow.
Detect Voice Menus and DTMF Options
Voice + DTMF
The AI agent listens to IVR prompts, identifies available options, and determines which menu path best matches the requested outcome.
Detect Hold Music and Wait Automatically
Hold-music detection
Floo distinguishes between menu prompts, ringing, hold music, and human speech so employees do not need to remain on the line.
Connect Your Team When a Human Answers
Notify or bridge
When Floo reaches the intended department or representative, it can notify or bridge your team into the live call.
What it does
AI IVR Navigation Features
Built for the call, not the demo.
AI Phone Tree Navigation
Tell Floo the outcome you want in plain English, such as "reach a billing representative." The AI voice agent listens to each IVR prompt, understands the available choices, and sends the correct voice or DTMF response to move through the phone tree.
- Voice + DTMF menu detection
- Goal-driven traversal (you describe the outcome, not the path)
- Multi-step trees (3+ levels deep)
AI Hold Detection & Automatic Waiting
Floo detects when a call moves from an IVR prompt into a hold queue and waits automatically. It can distinguish hold music, ringing, recorded prompts, and human speech, then notify or bridge your team when a person answers.
- Hold, ring, and human-voice detection
- Push notification when a human answers
- Optional live call bridge to your team
Automated IVR Retry & Navigation Logs
Every prompt, menu choice, and DTMF action can be recorded in the call history. If the IVR menu changes or the call disconnects, Floo can retry the workflow instead of requiring an employee to start over manually.
- Full navigation transcript with keypress logging
- Retry logic on disconnects or wrong-menu paths
- Parallel IVR navigation across many calls
Automated vs manual
Automated IVR Navigation vs Manual IVR Calling
Floo vs a human stuck on hold.
Phone-tree navigation
Employee listens and presses
Automated
DTMF navigation
Manual
Automated
Voice-menu navigation
Manual
AI interpreted
Hold waiting
Employee waits
Floo waits
Human pickup detection
Employee monitors
Automatic
Parallel calls
Staff dependent
Multiple calls in parallel
Navigation log
Manual notes
Prompt + keypress history
Menu changes
Employee adjusts
Detect + retry workflow
After-hours calls
Staff dependent
Automated scheduling
Human handoff
Already on call
Bridge when representative answers
Less hold music. More useful work.
Use cases
AI IVR Navigation Use Cases
Automate repetitive phone-tree workflows wherever employees currently spend time calling external organizations, navigating menus, and waiting for representatives.
AI IVR Navigation for Insurance Claims
Automate outbound calls to insurance companies for claim status, billing questions, authorization follow-ups, and other repetitive payer workflows. Floo can navigate the insurer's phone tree, wait on hold, and connect a biller when a representative answers.
Outcome
Billing teams stop staffing hold time. Floo handles the menus and brings a person in only when a payer representative is on the line.
Automated Vendor IVR Calls
Call suppliers and vendors automatically to reach delivery, billing, order-status, or account-service departments without employees navigating each vendor's IVR manually.
Outcome
Procurement and operations teams reach the right vendor department without spending staff hours pressing options on each supplier's phone tree.
Automated Government IVR Navigation
Use AI IVR navigation for recurring calls to government offices, filing systems, or other public-service phone trees where teams repeatedly follow the same menu paths.
Outcome
Compliance and admin teams keep a full audit log of every prompt and keypress across recurring government calls, without manually working each tree.
Automate Your Next IVR Call in 5 Minutes
Hand the next phone tree to Floo.
Tell Floo which organization to call and what outcome you need. The AI IVR agent navigates the phone tree, waits on hold, and connects your team when the correct representative answers.
No card. No setup call. First 100 minutes free.
Build Your First AI Voice Agent
Create an AI voice agent for inbound calls, outbound campaigns, customer support, lead qualification or appointment booking and test your first conversation before going live.