AI Voice Agent for Logistics, Freight & Dispatch
Dispatch, status, and ETAs — automated.
Floo AI helps trucking companies, freight brokers, 3PLs and last-mile delivery teams automate routine inbound and outbound phone calls across dispatch, driver check-ins, shipment status, carrier updates, ETA communication and customer support.
Connect Floo with your TMS and calling workflows to collect shipment updates, contact drivers and carriers, answer customer status calls and escalate exceptions to dispatchers when human attention is required.
24/7
Logistics Call Coverage
20+
Languages for Drivers & Carriers
Parallel
Carrier Status Calls
How Logistics Call Automation Works
How an AI Logistics Dispatch Call Works
Job intake to driver dispatched, in under a minute.
Capture the Load or Delivery Request
Shipment, location, timing
Identify the shipment, pickup or delivery issue, location, timing and relevant load details.
Match the Driver, Carrier or Route
TMS + region + capacity
Use configured TMS data, region, capacity, assignment or workflow rules to identify the correct driver, carrier or dispatch queue.
Notify the Driver or Carrier
Outbound + dispatch workflow
Place the outbound call or send the request into the configured dispatch workflow.
Send ETA or Status Back to the Customer
TMS + customer update
Update the TMS and communicate the latest pickup, delivery or delay information to the customer or internal team.
What it does
Logistics AI Voice Agent Features
Built for the call, not the demo.
AI Dispatch & Driver Check-Ins
Automate recurring driver and carrier check calls for pickup, arrival, departure, delay and delivery updates. Floo captures the response, writes the status into your connected system and escalates exceptions to dispatch.
- Voice + IVR check-in flows
- Real-time TMS update
- Multilingual driver support
AI Shipment Status & ETA Calls
When a customer or operations team needs an update, Floo can check the TMS, contact the driver or carrier when needed and communicate the latest shipment status or ETA.
- TMS integration
- Customer-facing status calls
- Exception escalation
Automated Carrier & Vendor IVR Navigation
Floo can call external carriers, vendors or service providers, navigate their phone trees, wait on hold and capture shipment or account status without tying up an operations employee.
- Parallel IVR navigation
- Hold-music wait
- Scheduled status pulls
Use cases
Where teams put this to work.
3PL operations
150 daily customer status calls. Floo handles 90% — only exceptions reach a human dispatcher.
Outcome
Dispatch team focuses on solving problems, not reading TMS screens aloud.
Freight broker
Carrier check-call program for 200+ active loads. Floo runs the calls, logs status, escalates delays.
Outcome
Check-call coverage went from 60% to 100%. No more silent loads.
Last-mile delivery
Customer calls about a missing package. Floo checks the route, calls the driver, calls the customer back with an update.
Outcome
Resolution time dropped from 30 minutes to under 5.
Stays human
What Logistics AI Voice Agents Should Escalate to Humans
Safety-Critical Decisions
Driver safety and emergency decisions stay with humans.
Rate Negotiation
Complex carrier rates and commercial negotiations.
Claims & Disputes
Freight claims, liability or customer disputes.
Severe Service Failures
Missed delivery, major delay or high-value customer issues.
Capacity Decisions
Complex load planning or network optimization decisions.
Driver Emergencies
Breakdowns, accidents or urgent safety events.
FAQ