AI Customer Support Agent for Voice Calls
Tier-1 support, automated. Complex cases, fully prepped for your team.
Floo AI handles routine customer support calls using conversational voice AI, your knowledge base and connected support tools. The AI agent answers common questions, captures the issue, creates or updates tickets and routes more complex conversations to the right human team.
Use Floo for 24/7 Tier-1 support, after-hours coverage, overflow calls and multilingual customer service across SaaS, ecommerce, healthcare and other support environments.
Up to 80%
Tier-1 Call Automation in Selected Workflows
<400ms
Sub-400 ms Knowledge Retrieval
Source-Grounded
Answers With Citations
Automation share depends on knowledge coverage, integration depth and call mix. Responses are grounded in retrieved support content, with configurable fallback when the answer is unavailable.
How AI Customer Support Works
How an AI Customer Support Call Works
From customer's question to resolution, with citations.
Floo identifies the customer's issue, checks approved support sources, resolves routine requests when possible and routes unresolved or sensitive calls to human agents with the context attached.
Understand the Customer Issue
Intent + account + request type
The AI voice agent identifies the customer's intent, account context and the type of support request — billing, product setup, order issue, technical question, appointment, refund/return or account access.
Retrieve the Right Support Information
Help center + docs + wiki
Floo searches the assigned help center, product documentation, internal wiki or other connected support sources for the information needed to answer the customer.
Resolve the Routine Request
Answer or complete workflow
If the issue can be handled through the configured support workflow, Floo answers the question or completes the appropriate next action.
Escalate With Full Conversation Context
Ticket + transcript + summary
When a human agent is needed, Floo can transfer the call or create a ticket with the transcript, intent, sentiment and issue summary attached.
What it does
AI Customer Support Features
Built for the call, not the demo.
AI Knowledge Base for Customer Support
Connect your help center, product documentation, support policies and internal knowledge so Floo can retrieve approved answers during a live support call.
- Documents
- URLs
- Databases
- Confidence scoring
- Fallback to human
- Source-grounded answers with citations
AI Ticket Triage & Support Routing
Identify the support intent, capture the issue and route the request to the appropriate team or queue. Floo can create or update support tickets after the call and attach the relevant conversation context.
- Zendesk
- Intercom
- Freshdesk
- Salesforce
- Automatic ticket creation
- Sentiment-based escalation
24/7 AI Customer Support & Overflow Coverage
Use Floo to answer routine support calls during nights, weekends and demand spikes instead of routing every customer to voicemail or an overloaded queue.
- 24/7 availability
- High concurrency
- 20+ languages
Use cases
AI Customer Support Use Cases
AI Customer Support for SaaS
Answer common product, account and configuration questions using your support documentation, then escalate advanced technical issues to Tier-2 support.
Outcome
Tier-2 engineers only see the tickets that actually need them.
AI Customer Service for Ecommerce
Handle order status, returns, product questions and peak-season support volume while routing exceptions to human customer-service agents.
Outcome
Peak-season CSAT stays high without hiring seasonal call-center staff.
AI Customer Support for Healthcare Administration
Handle routine administrative questions around appointments, billing and clinic information while routing clinical or sensitive conversations to staff.
Outcome
Front-desk staff stay focused on in-person patients instead of routine phone questions.
FAQ