Replace 'Press 1 for...' with a voice that listens.
Old IVRs are punishment. Floo is conversational — callers say what they want, get routed instantly, and never wait through a menu.
−60%
Call abandonment rate vs old IVR
<5s
Caller intent identified
Every
Major language and accent
How conversational routing works
Caller speaks. AI understands. No menu, no DTMF.
Caller speaks
Plain language
Identify intent
<5s detection
Route or self-serve
No menu nav
Faster resolution
−60% abandon
What it does
Built for the call, not the demo.
Conversational intent capture
Caller says what they want in plain language. Floo understands and routes — no menus, no DTMF.
- Natural-language intent detection
- Handles accents and code-switching
- Multi-step intent flows
Intelligent routing
Route based on intent + caller history + agent availability. The right human picks up first time.
- Context-aware routing
- Caller-history personalization
- Skills-based queue assignment
Self-serve when possible
Many calls don't need a human at all. Floo handles balance checks, status lookups, simple tasks — without queuing.
- Authenticated self-service flows
- Real-time system queries
- Live escalation on-demand
Use cases
Where teams put this to work.
Bank phone tree replacement
Old 8-option IVR replaced. Customers say what they need; Floo routes or self-serves.
Outcome
Abandonment rate fell. CSAT rose. Agent time better-spent.
Hospital scheduling line
Patients pick scheduling, billing, records, etc. via voice instead of buttons.
Outcome
Older patients especially love the no-menu experience.
Government / utility helpdesk
High-volume citizen line. Conversational routing handles it; escalations include full context.
Outcome
Wait times down. Citizen complaints down.
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