Replace 'Press 1 for...' with a voice that listens.
Old IVRs are punishment. Floo is conversational — callers say what they want, get routed instantly, and never wait through a menu.
−60%
Call abandonment rate vs old IVR
<5s
Caller intent identified
Every
Major language and accent
What it does
Built for the call, not the demo.
Conversational intent capture
Caller says what they want in plain language. Floo understands and routes — no menus, no DTMF.
- Natural-language intent detection
- Handles accents and code-switching
- Multi-step intent flows
Intelligent routing
Route based on intent + caller history + agent availability. The right human picks up first time.
- Context-aware routing
- Caller-history personalization
- Skills-based queue assignment
Self-serve when possible
Many calls don't need a human at all. Floo handles balance checks, status lookups, simple tasks — without queuing.
- Authenticated self-service flows
- Real-time system queries
- Live escalation on-demand
Use cases
Where teams put this to work.
Bank phone tree replacement
Old 8-option IVR replaced. Customers say what they need; Floo routes or self-serves.
Outcome
Abandonment rate fell. CSAT rose. Agent time better-spent.
Hospital scheduling line
Patients pick scheduling, billing, records, etc. via voice instead of buttons.
Outcome
Older patients especially love the no-menu experience.
Government / utility helpdesk
High-volume citizen line. Conversational routing handles it; escalations include full context.
Outcome
Wait times down. Citizen complaints down.