Every call, summarized. Every insight, surfaced.
Within seconds of every call ending: full transcript, executive summary, sentiment trend, action items, and CRM updates. Powered by OpenAI gpt-4o-mini for fast, reliable summaries.
Transcript · Acme Healthtech
Speaker diarized · 20+ languages
- ATCustomer04:12
Yeah, the demo last week made it click for the team.
- FLFloo · Agent04:24
Great, should I lock a follow-up with your CFO for Tuesday?
- ATCustomer04:34
Tuesday 11am works. Send the deck before then please.
Call ended
Summarising · 3s
Insights
Executive summary
Buyer confirmed Tue 11am follow-up with CFO. Deck requested beforehand. Sentiment trending positive - verbal close.
Sentiment
+66Send deck before Tue 11am
Sales · You
Book CFO follow-up · Tue 11am
Calendar · CRM
Flag deal stage → “Verbal”
HubSpot
HubSpot · Salesforce
Updated · 2.4s
<3s
Time from hangup to summary in CRM
gpt-4o-mini
OpenAI, fast and reliable
100%
Calls analyzed (no sampling)
What it does
Built for the call, not the demo.
Transcripts you can search
Word-perfect transcripts in 20+ languages, with speaker diarization and timestamps. Searchable across every call your team has ever made.
- 20+ languages, including 11 Indic + Spanish + Arabic
- Speaker diarization (who said what, when)
- Full-text search across all historical calls
Summaries + action items
Every call gets an executive summary, a list of detected action items, and a sentiment trend graph. Action items can auto-create tasks in your CRM, ticketing system, or calendar.
- Auto-generated executive summary
- Action item extraction with assignees
- Sentiment timeline (per minute)
QA at scale
Score every call against your custom QA rubric. No more sampling 5% of calls. Floo flags compliance violations, missed disclosures, and rep coaching opportunities automatically.
- Custom QA rubric scoring
- Compliance flag detection (TCPA, mini-Miranda, HIPAA)
- Rep coaching insights and trend reports
Why sampling becomes obsolete
Floo Post-Call vs traditional QA + summarisation.
Same hangup. Same CRM. Wildly different intelligence when every call lands as a structured record in under 3 seconds.
Time from hangup to CRM update
30-90 seconds (industry avg.)
Under 3 seconds, every call
Calls analysed
5% sampled by QA team
100%, no sampling, ever
Summary engine
Third-party summariser in the loop
OpenAI gpt-4o-mini · direct
Action items
Reps type notes (or don't)
Auto-extracted with assignees
Sentiment trend
Anecdotal, after-the-fact
Per-minute timeline graph
Compliance flags
Manual rubric review
TCPA · HIPAA · mini-Miranda auto-detected
Coaching evidence
“I remember Tuesday's call…”
Filter by sentiment + objection keyword
OpenAI gpt-4o-mini, summaries in under 3 seconds.
Most voice AI platforms summarize calls minutes after they end. Floo writes the post-call summary in under 3 seconds via OpenAI gpt-4o-mini. By the time your rep clicks into the next call, the previous call's CRM update is already there.
Sub-3s end-of-call summaries (vs 30-90s industry average)
100% of calls analyzed, never sampled
Direct API integration. No third-party summarizer in the loop
Use cases
Where teams put this to work.
Sales coaching
Manager wants to coach a rep on objection handling. Pulls last week's calls filtered by negative sentiment + specific objection keyword.
Outcome
Coaching sessions move from anecdote to evidence. Win rate improves.
Compliance audit (Healthcare / Finance)
Auditor needs proof every disclosure was read. Floo flags every missing-disclosure call automatically.
Outcome
Compliance team gets the report in minutes instead of sampling for weeks.
Customer success
CS team wants early warning on at-risk accounts. Floo flags calls with declining sentiment trend over the past 30 days.
Outcome
Churn caught before it happens. Save plays triggered automatically.
Every call summarised - in under 3 seconds.
Transcript, executive summary, sentiment trend, action items, and CRM sync, written before your rep clicks into the next call. 100% of conversations analysed. No sampling, ever.
No card. No setup call. First 100 minutes free.