AI Dispatch Agent for Field Service & Technician Routing
Dispatch that runs itself.
Floo AI automates field-service dispatch calls from job intake to technician assignment. The AI dispatch agent captures the service request, identifies urgency, checks service area and technician availability, routes the job and keeps the customer updated with the latest ETA.
Use Floo for home services, roadside assistance, field operations and other dispatch workflows that depend on fast phone intake and reliable routing.
<60s
From Intake to Dispatch
Real-Time
Customer ETA Updates
24/7
AI Dispatch Coverage
Timing depends on workflow, technician availability and integration response time.
How AI Dispatch Works
How an AI Dispatch Workflow Works
Job intake to tech-en-route, in under a minute.
Floo converts a customer phone call into a structured dispatch request, applies your routing logic and sends the job into the appropriate field-service workflow.
Capture the Job Request
Service, address, urgency
Floo identifies the service issue, address, urgency, customer details and any other information required before dispatch — including service type, existing customer status, preferred time and access instructions.
Match the Right Technician or Driver
Skill + area + availability
Apply configured rules such as skill, location, service area, schedule and availability to identify the appropriate technician, driver or dispatch queue.
Dispatch the Job
Send to FSM + notify
Send the job into the connected field-service system and notify the assigned technician or driver through the configured workflow.
Confirm the Assignment & ETA
Customer update
Tell the customer the job has been accepted and provide the latest ETA or appointment window when available.
What it does
AI Dispatch Agent Features
Built for the call, not the demo.
AI Job Intake & Dispatch Qualification
Capture the information required to determine whether the service request fits your business, service area and dispatch workflow before assigning resources.
- Urgency-based routing
- Service-area validation
- Skill requirements
- Photo/video request via SMS
AI Technician Routing & ETA Updates
Match jobs based on technician skill, service region, availability and other configured rules, then send updated ETA information back to the customer.
- Field-service software integration
- Skill + region matching
- Real-time ETA
- SMS confirmation
Automated Technician & Driver Check-Ins
Technicians or drivers can call the Floo agent to report arrival, completion, delays or other status changes without requiring a dispatcher to manually update every job.
- IVR + voice check-in
- FSM/TMS updates
- Multilingual support
Use cases
AI Dispatch Agent Use Cases
AI Dispatch for HVAC & Plumbing
Handle after-hours emergency calls, identify the issue and service location, route the job to the on-call technician and update the customer with the ETA.
Outcome
After-hours emergency calls reach the on-call tech instead of a voicemail box.
AI Dispatch for Towing & Roadside Assistance
Capture the stranded driver's location and service request, match the nearest available unit and keep the customer updated throughout the dispatch.
Outcome
Stranded drivers stay informed without keeping a dispatcher on every call.
AI Dispatch for Last-Mile Delivery
Handle missing-package or delivery-exception calls, contact the driver when needed and communicate the latest status to the customer.
Outcome
Delivery exceptions get resolved without escalating every one to a human dispatcher.
FAQ