Dispatch that runs itself.
Field-service teams burn hours dispatching jobs by phone. Floo automates intake, routing, and customer ETA updates — 24/7.
<60s
Job intake to dispatched tech
Live
ETA updates back to customer
24/7
After-hours dispatch coverage
How dispatch flows
Job intake to tech-en-route, in under a minute.
Job intake
Issue + address
Match tech
Skill + region
Dispatch
Tech notified
ETA to customer
Live updates
What it does
Built for the call, not the demo.
Intake + qualification
Customer calls about a job. Floo captures the issue, urgency, address, and service-type — fully voice-driven.
- Triage by urgency and skill
- Service-area validation
- Photo/video request via SMS link
Tech routing + ETA
Match the job to the nearest available, qualified tech. Send the customer a real-time ETA.
- Field-service software integration
- Skill + region matching
- Real-time ETA + SMS confirm
Driver + tech check-in
Techs call in to confirm pickups, completions, and exceptions. Floo logs and dispatches the next.
- IVR + voice check-in flows
- Real-time TMS / FSM update
- Multi-language tech support
Use cases
Where teams put this to work.
HVAC / plumbing
After-hours emergency call. Floo triages urgency, dispatches the on-call tech, ETA to customer in under a minute.
Outcome
Captured emergency revenue that previously went to whoever picked up first.
Towing / roadside
Stranded driver calls. Floo locates them, dispatches the nearest unit, keeps the driver updated.
Outcome
Faster service, lower per-call dispatcher cost.
Last-mile delivery
Customer calls about missing package. Floo checks the route, calls the driver, updates the customer.
Outcome
Resolution time dropped from 30 min to under 5.
Build Your First AI Voice Agent
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