Bookings, changes, and guest care — at voice speed.
Hotels, airlines, OTAs, and tour operators run on real-time decisions. Floo handles the bookings, the disruption rebooking, and the guest-care that defines a brand.
20+
Languages for global guest base
24/7
Booking and rebooking coverage
Live
PMS, GDS, and inventory integration
How a booking call flows
From inquiry to confirmed reservation, multilingual.
Check Real-Time Calendar Availability
Live availability
Floo checks connected calendars at the moment the caller asks for an appointment so the AI agent only offers currently available time slots.
Select and Lock an Available Time Slot
Final conflict check
Once the caller selects a date and time, Floo performs a final conflict check and temporarily locks the slot before confirming the appointment.
Confirm the Appointment and Send the Invite
Voice + email (+ SMS)
Floo confirms the appointment over voice and automatically sends the calendar invitation by email and, where configured, SMS.
Complete the Booking Before the Call Ends
Calendar + CRM update
The appointment is added to the connected calendar and the CRM record is updated before the caller hangs up.
What it does
Built for the call, not the demo.
Bookings and rate inquiries
Guests call to book. Floo quotes live rates, checks inventory, books the room, and emails the confirmation — in their language.
- PMS / GDS integration
- Real-time rate and availability
- Multilingual booking flows
Disruption and rebooking
Flight cancelled, weather event, overbooking — Floo absorbs the call surge, rebooks, and escalates to a human only when policy requires.
- Surge-proof concurrency
- Policy-aware rebooking
- Empathy-tuned voice for stressed travelers
Guest care and concierge
In-stay guest requests, restaurant reservations, local recommendations. Floo knows your hotel, your destination, your loyalty program.
- Loyalty-program-aware service
- Local-knowledge knowledge base
- Live transfer for special requests
Use cases
Where teams put this to work.
Hotel chain
Reservation call to a regional sales line. Floo routes to the right property, books the right room type, applies loyalty.
Outcome
Reservation team focused on group bookings, not single-room calls.
Airline / OTA
Weather event grounds 200 flights. Floo handles 90% of rebooking calls without a human, escalating only complex itineraries.
Outcome
Wait times collapsed. Loyalty restored.
Tour operator
Pre-trip questions, day-of changes, post-trip feedback. Floo covers all three across languages.
Outcome
Operations team scaled travel volume 3× with the same headcount.
Build Your First AI Voice Agent
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