AI Voice Agent for Travel, Hotels & Hospitality
Bookings, changes, and guest care — at voice speed.
Floo AI helps hotels, airlines, online travel agencies, resorts and tour operators automate inbound and outbound phone calls across reservations, itinerary changes, rebooking, guest support, concierge requests and customer service.
Connect Floo with your PMS, GDS, booking platform or inventory system so AI voice agents can check live availability, make or modify reservations, answer guest questions and transfer complex requests to your team.
20+
Languages for Global Guest Support
24/7
Booking & Rebooking Coverage
Live
PMS, GDS & Inventory Integration
Travel Booking Flow
How an AI Travel Booking Call Works
From inquiry to confirmed reservation, multilingual.
Understand the Booking Request
Destination, dates, party
Identify destination, property or route, travel dates, number of guests or passengers and the type of booking the caller needs.
Check Live Availability & Rates
PMS / GDS / inventory
Floo checks the connected PMS, GDS, booking platform or inventory system for current availability, room types, fares or package options.
Confirm the Reservation
Approved workflow
Once the traveler selects an available option, Floo confirms the booking using the approved reservation workflow.
Send Confirmation & Update Systems
Email / SMS + CRM
Send the booking confirmation by email or SMS where configured and record the reservation in the connected customer or booking system.
What it does
Travel & Hospitality AI Voice Agent Features
Built for the call, not the demo.
AI Travel & Hotel Booking
Let travelers call to check rates, room or itinerary availability and complete approved reservations without waiting for a booking agent. Floo retrieves live inventory and pricing from connected systems and confirms the reservation during the conversation.
- PMS / GDS integration
- Real-time rate and availability
- Multilingual booking flows
AI Travel Rebooking & Itinerary Changes
Handle high-volume travel changes caused by cancellations, weather, overbooking or schedule changes. Floo can identify available alternatives, apply configured rebooking rules and escalate complex itineraries to human agents. It can complete approved rebooking workflows when carrier, fare, policy or regulatory rules apply.
- Surge calling capacity
- Policy-aware rebooking
- Customer-sensitive voice experience
AI Guest Service & Hotel Concierge
Answer in-stay guest questions about property services, dining, amenities, local information and loyalty benefits while routing special requests to the appropriate hotel team.
- Loyalty program context
- Local knowledge
- Live transfer for special requests
Use cases
Travel & Hospitality AI Voice Agent Use Cases
AI Voice Agent for Hotel Chains
Route reservation calls to the correct property, check live inventory and loyalty status and complete standard bookings while reservation teams focus on group and higher-value business.
Outcome
Reservation teams focus on group and higher-value bookings.
AI Voice Agent for Airlines
Handle high-volume disruption and routine itinerary calls while routing complex ticketing cases to human agents.
Outcome
Surge-hour wait times contained without expanding the call centre.
AI Voice Agent for Online Travel Agencies
Support hotel, flight and package customers across booking, modification and supplier-related workflows.
Outcome
One voice layer across every supplier and product line.
AI Voice Agent for Tour Operators
Answer pre-trip questions, communicate same-day changes and collect post-trip feedback across supported languages.
Outcome
Operations teams stay ahead of trip-day changes across every market.
FAQ