AI Voice Agent for Retail & Ecommerce Customer Service
Order status, returns, and customer love — in voice.
Floo AI helps retailers, ecommerce brands and consumer businesses automate inbound and outbound customer calls across order tracking, returns, exchanges, product questions, store inventory, retention and customer support.
Connect your storefront, order-management system and knowledge base so AI voice agents can answer routine questions, complete approved service workflows and transfer complex or high-value conversations to your team.
High-Volume
Retail Call Handling
Real-Time
Order Status Retrieval
20+
Languages for Global Retail Support
How Retail AI Voice Calls Work
How a Retail AI Voice Support Call Works
Order question to resolution, fully voice-driven.
Identify the Customer Request
Order, return, product, store
Understand whether the caller needs order tracking, a return, an exchange, product help, store inventory or another service.
Retrieve Order or Product Information
Storefront + OMS + KB
Floo checks the connected storefront, OMS, knowledge base or customer system for the information needed to handle the request.
Complete the Routine Workflow
Update, eligibility, answer
Provide the order update, check return eligibility, answer the product question or perform another configured action.
Escalate When Needed
Human with full context
Transfer complex, high-value or frustrated customers to a human agent with the conversation context attached.
What it does
Retail AI Voice Agent Features
Built for the call, not the demo.
AI Order Status & Tracking
Let customers call and ask where their order is. Floo retrieves live order and carrier information from connected ecommerce or order-management systems and explains the latest status conversationally.
- Shopify
- WooCommerce
- BigCommerce
- Carrier tracking
- Multilingual support
AI Returns & Exchange Automation
Floo can handle approved return and exchange workflows by checking eligibility, capturing the reason, generating the next step and escalating cases that require human review. Applies the retailer's configured return rules.
- SKU/policy eligibility logic
- Return labels
- Refund timing
- Sentiment-aware escalation
AI Product Q&A & Shopping Assistance
Answer pre-purchase questions about sizing, ingredients, compatibility, specifications, availability and product use by retrieving information from your approved catalog or knowledge base.
- Catalog knowledge base
- Cross-sell prompts
- High-value cart transfer
Use cases
Retail AI Voice Agent Use Cases
AI Voice Agent for DTC Ecommerce Brands
Handle spikes in order-status, returns and product-support calls during launches and promotional periods without building a temporary call-center team.
Outcome
Peak-season CSAT stays high without call-center temp hires.
AI Voice Agent for Subscription Commerce
Handle subscription cancellations, pauses, billing questions and approved retention workflows, escalating to human agents when needed.
Outcome
Retention teams only take the calls that need human judgment.
AI Voice Agent for Multi-Store Retail
Help customers check local inventory, store hours and pickup availability without tying up store associates.
Outcome
Store associates stay focused on in-store customers.
FAQ