Order status, returns, and customer love — in voice.
Retail call volume spikes around launches and holidays. Floo absorbs the spike — handling order tracking, returns, and product Q&A without expanding the call center.
Spike-proof
Scales to 10K concurrent calls
<3s
Order status retrieval from Shopify, etc.
30+
Languages for global storefronts
What it does
Built for the call, not the demo.
Order status and tracking
Customers call about their order. Floo pulls live status from Shopify, WooCommerce, or custom OMS — and reads it back conversationally.
- Native Shopify / WooCommerce / BigCommerce integration
- Carrier tracking unified into one answer
- Multilingual customer support
Returns and exchanges
Returns are a customer-experience moment. Floo handles the full flow — eligibility check, label generation, refund timing — without a wait.
- Eligibility logic per SKU and policy
- Auto-emailed return label
- Sentiment-aware escalation if frustrated
Product Q&A and recommendations
Pre-purchase questions about sizing, ingredients, or compatibility. Floo reads from your knowledge base and recommends complementary products.
- Knowledge base from product catalog
- Cross-sell and upsell prompts
- Live transfer for high-value carts
Use cases
Where teams put this to work.
DTC ecommerce
Black Friday — call volume up 8×. Floo absorbs the spike with zero wait time.
Outcome
CSAT up during peak. No call-center temp hires needed.
Subscription brands
Cancellation calls. Floo captures the reason, offers a save play, escalates only when retention agent is needed.
Outcome
Save rate up. Cost-to-save-an-account down.
Multi-store retailers
Customer asks about local store inventory. Floo checks the right store, holds the item, confirms pickup window.
Outcome
BOPIS conversion lifted. Store associates focused on in-store customers.