Quote, bind, claim — without a human in the routine.
Insurance carriers and brokers run repetitive call patterns. Floo automates the routine 80% so your humans can focus on the calls where humans matter.
FNOL
First Notice of Loss capture, voice-first
<3 min
Average quote intake time
Always-on
After-hours claims and policy support
What it does
Built for the call, not the demo.
Quote intake at scale
New-quote inquiries pour in 24/7. Floo captures the data, validates eligibility, and hands the qualified ones to underwriters or producers.
- Auto, home, life, commercial intake flows
- AMS and CRM integration
- Real-time eligibility checks
Claims and FNOL
Customers can report a claim any time, in any language. Floo captures the FNOL, photo/video instructions if needed, and dispatches an adjuster.
- Voice-first FNOL capture
- Adjuster routing by region and severity
- Empathy-tuned voice for high-stress calls
Policy servicing
Endorsements, renewals, payments, ID-card requests. The repetitive calls that clog brokerages — handled.
- Policy-state retrieval from carrier APIs
- Renewal reminder campaigns
- Authenticated change-of-coverage requests
Use cases
Where teams put this to work.
Independent broker
After-hours quote request comes in. Floo captures full intake, sends the file to the producer's queue, books a callback for the morning.
Outcome
Pipeline doesn't sleep. No more lost-to-Geico because the office was closed.
Carrier claims line
Customer reports an auto claim at 11pm. Floo empathetically takes FNOL, dispatches the right adjuster, sends confirmation.
Outcome
CSAT on after-hours claims jumps. Adjuster workload smoothed.
MGA renewals
Renewal season — 5,000 outbound calls in a week. Floo runs the campaign, captures yes/no/needs-changes.
Outcome
Renewal team focuses only on the 'needs changes' subset.