Dispatch, status, and ETAs — automated.
Trucking, freight, and last-mile teams burn hours on status calls. Floo makes those calls — and answers them — in 30+ languages, around the clock.
24/7
Driver and dispatcher coverage
30+
Languages for global driver pools
Parallel
Status pulls — call 100 carriers at once
What it does
Built for the call, not the demo.
Dispatch and check-ins
Drivers call in to confirm pickups, delivery, or delays. Floo logs the update, dispatches the next leg, and pings the customer.
- Voice + IVR check-in flows
- Real-time TMS update
- Multilingual driver support
Status and ETA outreach
Customer wants an ETA. Floo checks the TMS, calls the driver if needed, and reports back live — across hundreds of shipments simultaneously.
- TMS integration (live position + ETA)
- Customer-facing status calls
- Exception alert escalation
Vendor + carrier IVR navigation
Need shipment status from 50 different carriers? Each has a different IVR. Floo calls all 50 in parallel, logs the results, alerts on issues.
- Parallel IVR navigation
- Hold-music wait-and-handoff
- Daily scheduled status pulls
Use cases
Where teams put this to work.
3PL operations
150 daily customer status calls. Floo handles 90% — only exceptions reach a human dispatcher.
Outcome
Dispatch team focuses on solving problems, not reading TMS screens aloud.
Freight broker
Carrier check-call program for 200+ active loads. Floo runs the calls, logs status, escalates delays.
Outcome
Check-call coverage went from 60% to 100%. No more silent loads.
Last-mile delivery
Customer calls about a missing package. Floo checks the route, calls the driver, calls the customer back with an update.
Outcome
Resolution time dropped from 30 minutes to under 5.