Concepts
Voice tiers explained
Floo bundles speech-to-text + LLM + text-to-speech into four locked tiers at round per-minute prices. One click swaps the entire stack on any agent.
Most tiers use Deepgram Nova-3 for speech-to-text; Floo Max upgrades to Deepgram Flux for model-native turn-taking. The differences are in the STT, LLM, and voice provider — each combo is benchmarked for a specific kind of call.
Starter
Most popularPremium Cartesia voice · ultra-low latency
Most popular for SMBs
Choose this when
High-volume inbound calls, simple FAQs, after-hours receptionist, lead intake forms read aloud.
Skip when
Complex multi-step reasoning (loan eligibility, medical triage). Voice is good but the LLM is fast-not-deep.
Pro
ElevenLabs Flash voice · most natural sound
For customer-facing agents
Choose this when
Customer-facing sales, appointment booking, premium hospitality. ElevenLabs voice quality wins demos.
Skip when
Tight margins and very long calls. ElevenLabs is the priciest part of the stack.
Business
Claude Haiku + ElevenLabs · smarter reasoning
For complex conversation flows
Choose this when
Multi-turn discovery calls, qualifying SQLs, support triage that branches on context. Claude's reasoning shines.
Skip when
Very simple call flows — you're paying for reasoning you won't use.
Enterprise
Claude Sonnet + ElevenLabs Multilingual · top of stack
For mission-critical enterprise calls
Choose this when
Mission-critical calls — collections, complex insurance underwriting, multi-language inbound (33 ElevenLabs languages).
Skip when
Low ACV / high-volume use cases. The premium is worth it only when each call is worth $$$.
Floo Max
Best stackFlux turn-taking + Claude Sonnet + ElevenLabs Flash
Best-in-market voice quality
Choose this when
High-value demos and premium customer-facing agents where turn-taking and expressive delivery matter most.
Skip when
Large volume campaigns where cost per minute matters more than the most natural possible voice.
Global Max
Global stackFlux Multilingual + Claude Sonnet + ElevenLabs Multilingual
Premium multilingual — 10 Flux languages, 33 ElevenLabs
Choose this when
Multilingual mission-critical calls — international customer support, global B2B, multi-region deployments (Flux + ElevenLabs cover 10-33 languages).
Skip when
English-only or India-heavy use cases — Floo Max (English) or Indian Native are more cost-effective.
Indian Native
Made in IndiaSarvam — native Hindi/Hinglish, India-trained stack
Best for India SMB & Hindi-heavy customers
Choose this when
India SMB customers (clinics, salons, coaching, kirana, hospitality), Hindi/Hinglish-heavy calls, regional language inbound (Tamil, Bengali, Marathi, etc).
Skip when
US/global English-only agents — Sarvam is India-tuned; English numbers, abbreviations, and technical jargon are weaker than ElevenLabs/Claude stacks.
Can I mix and match providers?
Yes. The tiers are presets — power users can swap individual providers under Advanced on any agent. The price badge then reads Custom · $X/min and Floo calculates the rate from each provider's metered cost plus a small platform fee. Tiers are usually cheaper because we've pre-negotiated volume rates.
Switching tiers
Change tiers on any agent at any time — the new rate kicks in on the next call. Existing calls finish at the rate they started. There's no minimum commitment, no migration, no downtime.
Want the full pricing breakdown?
The pricing page has per-tier examples, Indian Rupee conversions, and the telephony add-on costs (Twilio number + LiveKit minute).
See pricing