Billing
How billing works
Floo is prepaid. You load credit into your wallet, we deduct per-minute as calls happen, and you get an itemized receipt for every conversation.
Credit balance
Your workspace has one wallet. Every call deducts in real time; you can watch the balance tick down on the live call detail page. When the balance dips below $0.20, Floo gracefully ends in-flight calls so you never go negative.
Top-up discipline
Keep enough credit for the calls you plan to run. Floo shows the wallet balance in the dashboard header and stops calls before the balance goes negative. For campaign days, top up before launch and check the wallet badge between batches.
Cost per call - the full breakdown
Every call cost is the sum of five components. Floo logs them line-by-line on the call detail page so you can audit the math.
| Component | What it covers | Typical ¢/min |
|---|---|---|
| STT | Deepgram Nova-3 transcription | ~1.2¢ |
| LLM | Reasoning + response generation (varies by tier) | ~2-9¢ |
| TTS | Voice synthesis (Cartesia or ElevenLabs) | ~2-12¢ |
| Telephony | Twilio (inbound/outbound minute) - phone calls only | ~1.3¢ |
| LiveKit | Real-time audio routing (browser tests + phone) | ~0.5¢ |
| Total per minute (Starter tier example) | ~9¢/min | |
Tier prices already include all five - you don't do mental math at the till. The breakdown exists so you can see where your money goes (and so finance teams can split costs across cost-centers).
How to top up
- 1. Go to Settings → Billing.
- 2. Choose a top-up amount ($10 / $25 / $50 / $100 / custom).
- 3. Pay with card, UPI, or net banking (Stripe + Razorpay supported). Wallet credits within ~30 seconds.
- 4. Tax invoice lands in your email + the Invoices tab.
Invoices & receipts
We auto-generate a GST-compliant invoice (India) or sales receipt (rest of world) for every top-up. Find them under Settings → Billing → Invoices. Need a specific billing entity name, address, or VAT/GSTIN on the invoice? Edit your billing profile before the next top-up - invoices already issued can't be re-stamped.
For Indian customers: Add your GSTIN before topping up to claim the 18% input tax credit. Without it, the GST is charged but unclaimable.
Refund policy
Unused wallet credit is refundable for 60 days from the date of top-up - file a request from Settings → Billing and we'll process within 5 business days back to the original payment method. Consumed minutes (already-completed calls) are non-refundable except where Floo failed to deliver the service (verified provider outages, etc.) - those credits are auto-restored within 24 hours.
Billing questions?
Email billing@flooai.com or open a ticket - we don't use chatbots for billing, you always get a human.
Contact billing