Frequently asked questions

New workspaces start with $5 of free credit - roughly 30-50 minutes of voice calls depending on the tier. No card required. Once you exhaust it, you load credit to keep going.

Yes. Floo is prepaid - there's no subscription to cancel. Unused wallet credit is refundable for 60 days from the top-up date. Delete your workspace under Settings → Workspace when you're done.

Floo gracefully ends in-flight calls when balance drops below $0.20 - you never go negative, and the caller hears a brief goodbye message rather than a hard cutoff.

Yes - workspaces using >10,000 minutes/month qualify for committed-volume pricing. Get in touch and we'll quote within 1 business day.

Calls, transcripts, and knowledge bases are stored in Supabase (AWS Mumbai) for Indian workspaces and Supabase (AWS Frankfurt) for EU workspaces. US workspaces ship to AWS us-east-1. Audio recordings live in Cloudflare R2 in the same region.

Not by default. If you're healthcare, contact support before sending production traffic that needs a signed BAA. You can disable call recording and run a stripped-down configuration that avoids storing PHI-like data.

GDPR-compliant by default (data processing addendum available on request). SOC2 Type II audit is in progress - expected report Q3 2026.

No. Floo and our upstream providers (Deepgram, ElevenLabs, Anthropic, OpenAI, Cartesia) all sign zero-retention agreements where supported. Your calls don't train anyone's models.

Yes - call recordings, transcripts, and KB sources are deletable individually from the dashboard. Workspace-wide data deletion is also available under Settings → Data → Wipe workspace (irreversible).

Yes. STT (Deepgram Nova-3) covers Hindi, Tamil, Telugu, Bengali, Marathi, Gujarati, Kannada, Malayalam, Punjabi, and English-India natively. TTS depends on tier - ElevenLabs Multilingual (Enterprise tier) is the most natural for Indian languages; Cartesia Sonic-3 (Starter) is English-only.

With ElevenLabs Multilingual (Enterprise tier), yes - auto detection at every turn. On other tiers, lock the language at agent-config time.

Currently US, UK, India, Canada, Australia, Germany, France, Singapore, UAE, Brazil. More via support - we can typically provision any Twilio-supported geography within 24 hours.

Yes - bring-your-own-key (BYOK) is supported under Settings → Providers. You save on the markup but lose the pooled-rate advantage. Useful if you have an enterprise OpenAI / Anthropic contract or you're running self-hosted models.

Floo falls back to our pooled provider keys to keep the call alive (we'd rather charge you a few cents than drop your customer). The fallback is logged on the call detail page so you can investigate.

Node, Python, and a browser Web SDK are in the works. For now the REST API works fine from any HTTP client - see /docs/api.

Zapier is available through the REST API flow (see /docs/api/zapier). For Make.com or n8n, use a workflow webhook action to send data into your scenario.

Agency workspaces support branded client management. For custom domains or a fully white-labeled client portal, contact support so we can confirm the domain, branding, and access model before setup.

We target 99.9% uptime on telephony and 99.5% on dashboard. Live status at flooai.com/status. Enterprise customers get a contractual SLA with credits.

/status shows live status across every component (STT, LLM, TTS, telephony, dashboard, API). Subscribe via email or RSS for incident alerts.

<4 hours on business days for free tier, <1 hour for paying customers, dedicated Slack channel for enterprise. Billing issues always get a human, never a chatbot.